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PBG Community Development Portal
The tabs below consist of PDF user guides containing detailed instructions for using the new system. The tabs are broken down into categories. Everyone will need to create an account. All contractors must register in this new system, even if you renewed your registration with the city recently (prior to December 13, 2022).
If you need assistance with the new system and would prefer to speak with a customer service representative from our Building Department, please call (561) 799-4210 and select option 1.
We are no longer accepting any printed documents larger than 8 1/2 x 11 in size. You are now required to attach electronic copies (PDF format only) of any large plans using the NEW SYSTEM.
Click here to log into the NEW ONLINE PERMITTING SYSTEM
*DO NOT apply for any permits associated with a MASTER PERMIT that has an APPLICATION DATE prior to 12/13/2022.
How to use the NEW SYSTEM
- Create an Account
- Contractor Registration
- Apply for a Permit
- Manage Permit
- Resubmittals
- Advanced Options
- Signing Plans
How do I gain access to the new system?
Click here for detailed instructions
Click here to create an account
*Many other municipalities in Florida use this NEW PERMITTING SYSTEM. If you've created an account in another municipality, you will still be required to create an account with us.
What if I forgot my password?
Click here for detailed instructions
What if I need to make changes to my Profile?
Click here for detailed instructions
How do I register as a Contractor?
Click here for detailed instructions
Click here to register as a contractor
*IMPORTANT: Please make sure you create an account prior to creating a contractor registration. You will need to be logged in as the qualifier to register.
How do I select the permit application I need?
Click here for detailed instructions
How do I submit my permit application?
Click here for detailed instructions
How do I manage my permit throughout completion?
Click here for detailed instructions
How do I upload documents?
Click here for detailed instructions
How do I pay?
Click here for detailed instructions
How do I schedule inspections?
Click here for detailed instructions
How do I save work as draft?
Click here for detailed instructions
How do I save a contact as a favorite?
Click here for detailed instructions
How do I remove a contact as a favorite?
Click here for detailed instructions
How do I resubmit documents that were failed by staff?
Click here for detailed instructions
How do I respond to City Staff plan reviewers?
Click here for detailed instructions
How do I add a missing document?
Click here for detailed instructions
How do I use the mapping features?
Click here for detailed instructions
How do I request associate access?
Click here for detailed instructions
How do I manage associate access?
Click here for detailed instructions
What is a digital certificate (signature)?
A digital signature is a document’s “ID” verifying that the identity of the signer is authentic.
To apply an ID (digital signature) to a file, the creator of the document must obtain a digital certificate from an Internet based third-party certificate authority.
This technology permits computer systems around the world to validate the authenticity of an electronic document’s origin and its creator.
Why are plans required to be digitally signed?
Per Florida Statute, chapters 471 and 481, The City of Palm Beach Gardens is required to ensure all applicants have their Delegated Engineer/Engineer on Record sign their digital package when submitting through an electronic platform.
Accordingly, all online city applications requiring plans by an Architect or Engineer be digitally signed by that responsible party.
This requirement is for the approved set of plans only and no other documents required by the permit type.
Do I need one to submit my application?
When you attach a file, there will be instructions on whether your plans require a digital signature or not.
If your plans required a physical stamp or signature in the past (prior to the days of electronic plan submittal), they would require a digital certificate today. This is now common practice by engineers, architects, and contractors.
Where can I purchase a digital signature certificate?
While the city does not recommend one certificate authority over another, below is a list of some of the more commonly utilized services available. Using any of these companies below will ensure your application is reviewed promptly.
How do I apply a digital signature to my document?
Each software will apply digital signatures a bit different from each other. Below is a link to the Adobe website that explains how to apply your signature to a PDF using Adobe Acrobat. Please refer to your software vendor’s documentation or support site for more information on how to apply signatures using another platform.
Can I self-sign my documents?
NOTE: NOT RECOMMENDED
For those more advanced users of our system who do not have a digital certificate from a CA and are aware of how to create a self-signed certificate, below are instructions from the Adobe website on how to use Adobe Acrobat to self-sign your files.
CAUTION: Utilizing this approach will significantly increase and potentially delay the processing of your application. Also be aware that staff must have an updated email address and phone number on file. Self-signed certificates cannot be included as an attachment to your application. Staff is required to reach out via email to obtain all necessary verification files.